For store chains, restaurant groups, hotels and franchisors

The menu changed on Friday. Here is every store that confirmed it before Monday's open.

A named record of who acknowledged the price change and the allergen matrix, by store, on the phone in the barista's apron. The store that is not ready is visible on Sunday night, not at the counter on Monday.

Everything on this page ships today. Roadmap items are marked and not sold.

Kayden Connect feed for a fictional Colorado coffee chain. A pinned announcement, Fall menu: new pricing and two new allergens on the line, shows 289 of 320 acknowledged with an Acknowledge button.
The same pinned menu change on a barista's phone, with a full-width Acknowledge button and the count 289 of 320.
289 of 320 acknowledgedRemind 31 pending

5.5%of accommodation and food services jobs in the United States turned over in an average month of 2025, against 3.3% across all industries. Every leaver takes the last briefing with them; every joiner missed it.Source: US Bureau of Labor Statistics, JOLTS Table 20, annual average total separations rates by industry. Industry figure, not a Kayden Connect result.

The situation

The menu changed. The group chat cannot say who read it.

A fourteen-store coffee chain launches its fall menu with new prices and two new allergens on the line. The change goes out in a group chat and a printed sheet taped by the register. Three people had muted the chat; two stores opened on the summer board. On Wednesday a customer with a nut allergy asks whether the loaf contains tree nuts and the barista says no. The operations director has a chat screenshot and a photo of the sheet. The chain employs 320 people.

Today
  • One group chat, one sheet by the register.
  • Three muted, two stores on the old board.
  • The wrong answer at the counter.
With the record
  • One announcement, pinned in every store.
  • 289 confirmed by name and store; 31 pending, reminded.
  • The store that is not ready, visible on Sunday night.
How it works

Four screens, all shipped.

1Publish

One launch sheet, pinned in every store, on every phone.

The operations manager publishes once. Baristas see it pinned on their own phone and confirm with one tap after the pre-shift huddle. The Sunday-night count tells the director which stores are ready for Monday.

Every plan · pinned announcements on Command and HQFood regulations adopting the FDA Food Code, duties of the person in charge
The pinned announcement card: Fall menu, new pricing and two new allergens on the line, from Monday 7 September, with an Acknowledge button and 289 of 320 acknowledged, 90%.
One tap to confirm
2Record

By store, by name, with the time.

Denver stores 128 of 141. Boulder 82 of 90. One reminder to the 31 still pending, at most once every four hours, so the baristas who did their part are left alone.

Coverage by department and store on Command and HQOSHA, hazard communication
3Require

Turn the allergen matrix into required reading with a due date.

Food allergen awareness 2026: 297 complete, 18 not started, 5 never asked because they have no store set. Late is marked late. On Command the roster and coverage analytics are the record; on HQ the evidence pack is one click.

Who has read it: 297 of 320 complete, 18 overdue, Remind all and Coverage analytics buttons, and a named roster by store with Waiting and Acknowledged late labels.
Required reading on a phone: Fall menu pricing and allergen matrix due Sep 7, three documents marked Done.
4Report

The number the operations director takes to Monday's call.

Posts, reactions and active users over 90 days, and the monthly store pulse by cluster, on one screen. Leadership hears what the drive-thru said, not what the district manager relayed.

Command · anonymous pulse on Command and HQ
Engagement analytics: 66 posts up 13.5%, 254 comments, 1,316 reactions, 301 active users, and a daily counts chart from 20 August to 1 September.
Pulse survey average by store cluster: Boulder 86%, Denver downtown 82%, Denver suburbs 76%, Fort Collins 70%, Drive-thru 61%. Anonymous mode, no respondent identity stored.
What you must evidence

The people who can ask for the record, in their own words.

United States · Food regulations adopting the FDA Food Code, duties of the person in charge
“Employees are properly trained in food safety, including food allergy awareness, as it relates to their assigned duties”
Virginia Food Regulations 12VAC5-421-70, item 14, mirroring FDA Food Code 2-103.11

What the record gives youThe allergen matrix and the food-safety refresher become required reading with a due date, and the person in charge can see who has and has not confirmed them, by store.

South Africa · Regulations governing general hygiene requirements for food premises
“training programmes and records are kept and routinely updated, as applicable, and are made available to an inspector on request”
Regulation 10(1)(d), R638 of 22 June 2018; trained food handlers under 10(1)(b)

What the record gives youThe record of who confirmed the hygiene and allergen documents is kept, dated and produced on request, per store.

United States · OSHA, hazard communication
“Employers shall provide employees with effective information and training on hazardous chemicals in their work area at the time of their initial assignment, and whenever a new chemical hazard the employees have not previously been trained about is introduced into their work area.”
29 CFR 1910.1200(h)(1); the sanitiser and descaler behind the counter count

What the record gives youA new chemical behind the counter becomes a required-reading item with a due date, and the record shows who has not yet confirmed it, by store.

Cited as what an operator must be able to show. Kayden Connect does not certify compliance with any of them.

Read this before the demo

What it does not do.

It is not a POS or scheduling system.No prices, no registers, no rosters. It carries the launch sheet and the record of who confirmed it.
It is not training.An acknowledgement confirms receipt. The huddle and the food handler course are the training.
It does not certify compliance.It produces the record you evidence with.
Plans

Where this use case lands.

Spark$4per user per monthfrom 5 seats · monthly or annual
  • Acknowledgement on any post
  • Required reading with due dates
  • Frontline access codes
  • Analytics for the last 7 days

One or two stores that need the record and nothing else.

Command$8per user per monthfrom 10 seats · monthly or annualEverything in Spark, plus
  • Pinned announcements
  • Coverage by department and store
  • Anonymous pulse surveys
  • Analytics for the last 90 days

Three or more stores, and an operations manager who needs to see which one is behind. The organisation on this page.

HQ$15per user per monthfrom 25 seats · annualEverything in Command, plus
  • Approval before publishing
  • Evidence pack and audit log export
  • Executive dashboard, 365-day analytics

A franchisor with brand-standard audits, an approval chain and an audit trail. Talk to us.

USD per user per month. Annual billing saves 20% on Spark and Command. Every limit is on the pricing page.

The organisation on this page

Copper Kettle Coffee

Colorado, United States · 14 stores, 320 staff · Command plan

A fictional organisation. Every name, number and screen on this page is invented to show how the product behaves.

Retail and hospitality sales kit: two-page PDFTwo pages, USD prices, the evidence lines with links.

Bring the launch nobody can prove was read.

Early access is by invitation. Tell us about your organisation and we will be in touch.

Same record, other situations