Privacy Policy
Overview
Kayden Connect LLC (“we”, “us”, or “our”) operates the kaydenconnect.com website and the Kayden Connect platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR), the Protection of Personal Information Act (POPIA), and other applicable data protection laws.
Data We Collect
Information you provide
- Account registration data: name, email address, company name, job title
- Billing information: processed securely via Stripe (we do not store card numbers)
- Content you create: posts, comments, messages, knowledge base articles
- Communications: support tickets, contact form submissions, survey responses
Information collected automatically
- Usage data: pages visited, features used, session duration
- Device data: browser type, operating system, screen resolution
- Network data: IP address, approximate location (country/region level)
- Cookies and similar technologies (see Cookies section below)
How We Use Your Data
We use the information we collect to:
- Provide, operate, and maintain the Kayden Connect platform
- Process transactions and manage your subscription
- Send transactional emails (account verification, billing alerts, security notices)
- Send marketing communications (with your consent, opt-out available)
- Improve our services through analytics and usage patterns
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
Data Sharing
We share your data only with the following categories of service providers:
| Provider | Purpose | Data Shared |
|---|---|---|
| Google Cloud Platform | Infrastructure hosting (europe-west1) | All platform data (encrypted at rest) |
| Stripe | Payment processing (USD) | Billing information |
| PayFast | Payment processing (ZAR) | Billing information |
| PayPal | Payment processing (alternate) | Billing information |
| Resend | Transactional email (account, billing, security) | Email address, name |
| Loops | Marketing email (consent-based newsletter, lead magnets) | Email address, name, marketing consent state |
| Google Vertex AI | AI features (content polish, sentiment) | Content submitted for AI processing |
We do not sell your personal data to third parties.
Data Retention
We retain your personal data for as long as your account is active or as needed to provide you services. Specific retention periods:
- Account data: retained until account deletion + 30-day grace period
- Billing records: 7 years (legal/tax requirement)
- Usage analytics: 2 years (aggregated), 90 days (individual)
- Support tickets: 3 years after resolution
- Audit logs (HQ tier): as configured by tenant administrator
Your Rights
Under GDPR and POPIA, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Restrict processing of your personal data
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent at any time for consent-based processing
To exercise these rights, contact us at privacy@kaydenconnect.com.
Security
We implement industry-standard security measures to protect your data:
- All data encrypted at rest (AES-256) and in transit (TLS 1.3)
- Firebase Authentication with custom claims for role-based access
- Cloud SQL with automated backups and point-in-time recovery
- Regular security audits and penetration testing
- All infrastructure hosted in europe-west1 (Belgium) for EU data residency
Contact Us
For privacy-related inquiries, contact our Data Protection Officer:
- Email: privacy@kaydenconnect.com
- Address: Kayden Connect LLC, Wyoming, USA
If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local supervisory authority.