We're not actively hiring this role yet — register interest below and we'll call when we open it.
Customer Success
Founding Customer Success
Remote (Global)Full-time
Posted April 30, 2026
About Kayden Connect
Kayden Connect is the post-Workplace internal communications platform — a Wyoming LLC, solo-founder for V1, building toward GA on 2026-07-15. We're hiring our founding team in the months after launch.
About the role
We'll hire this role within 90 days of GA on 2026-07-15. Register interest now and you'll be the first conversation. You'll be the first customer-success hire and the voice of the founding-customer cohort inside the company. Expect to onboard the first 50 paying tenants, build the playbooks as you go, and feed product feedback directly to the founder weekly.
Responsibilities
- Onboard founding customers — kick-off call, configuration, migration support
- Build and document the playbooks customer-success will use as we scale past 50 tenants
- Own the customer health signal and surface at-risk accounts to the founder
- Run quarterly business reviews with the largest founding customers
- Translate customer feedback into product issues with enough context to act on
Requirements
- B2B SaaS customer-success experience — you have onboarded customers and run renewals
- Strong written communication — async-first means you write more than you speak
- Comfort being technical enough to debug a Firebase claim without a hand-off to engineering
- You have been employee #1 in customer-success before, or want to be
Nice to have
- Background in internal-comms, HR-tech, or employee-engagement products
- You have onboarded customers across multiple time zones
- Familiarity with multi-tenant SaaS quirks (claims, feature flags, migrations)
Benefits
- Meaningful founding-team equity
- Remote-first across global time zones
- Real influence on what we build, not just how we sell it
- Latest hardware and a learning budget once revenue justifies it